Terms of Sale

Last updated: 12 November 2026

1. Who we are

SafeSuburb (safesuburb.com.au) is operated by Vizzart Pty Ltd, ABN 12 621 488 104, trading as Safe Suburb ("we", "us"). Contact us at reports@safesuburb.com.au.

2. What you are buying

A SafeSuburb Report is a downloadable PDF that summarises official recorded crime statistics for one suburb or postcode. Each report shows the area, the data source and the period it covers before you pay. The report is general information. It is not personal safety, legal, financial or property advice, and it does not predict what will happen at any particular address.

3. Price and payment

The price is shown in Australian dollars and includes GST. Payment is taken by our payment provider, Stripe, at checkout. We never see or store your full card details. Your card statement will show "SAFESUBURB".

4. Delivery

After payment is confirmed we prepare your report, usually within a minute. You get a download button on screen and a download link by email. The link works for 30 days. If you have not received your report within one hour, contact us and we will send it.

5. About the data

Reports use statistics published by government agencies, including the NSW Bureau of Crime Statistics and Research and the Queensland Police Service, and ABS population figures. These figures count offences recorded by police, which is not all crime. Agencies can revise their figures after we publish. We take care to process the data accurately, but we cannot guarantee that the source data is complete or error-free.

6. Using your report

Your report is for your own personal use, including sharing it with your family, partner, agent, conveyancer or adviser. Please do not resell it, publish it, or use it to build a competing product.

7. Refunds and your rights

Our reports come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund or a replacement report if your report:

• was not delivered;
• is for a different suburb or postcode than the one you paid for;
• is faulty, for example a corrupted file or missing pages; or
• does not match the description shown before you paid.

We don't offer refunds for change of mind once a report has been delivered, because it is a digital product you keep. This does not limit your rights under the Australian Consumer Law. To ask for a refund or replacement, email reports@safesuburb.com.au with your order number. We aim to reply within 2 business days.

8. Our liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. To the extent the law allows, we are not liable for decisions you make based on a report, such as buying, renting or not buying a property. Where our liability for a failure to meet a consumer guarantee can lawfully be limited, it is limited to supplying the report again or refunding what you paid.

9. Changes to these terms

We may update these terms from time to time. The terms in force when you buy a report apply to that purchase.

10. Governing law

These terms are governed by the laws of New South Wales, Australia.